RETURNS AND EXCHANGE POLICY
- There are no refunds for membership dues. All memberships expire December 31st.
- No refunds will be issued without Executive Director's approval.
Complete customer satisfaction is our goal. If you are not completely satisfied with your order when it arrives, please contact our customer service department.
- No returns will be accepted on "Custom" or "Special" order items.
- A 15% restocking charge on returned merchandise will be incurred unless product was exchanged for products of equal or greater value. Products that have a malfunction will be evaluated, if the product shows signs of malfunction the 15% restocking charge will not be applied and shipping will be credited.
- U.S. and Canada returns and exchanges must be done with in 30 days of purchase with a copy of the original receipt included.
- International returns or exchanges must be done within 90 days of purchase with a copy of the original receipt included.
- We are not able to process exchanges online, please ship returns to the address above with exchange information included.
- Shipping charges on all returned merchandise must be prepaid.
- Shipping credit will not be issued on returns or exchanges.
- When making returns please insure the package for its full value. If merchandise is received in damaged condition returned to us not insured, it will be refused/and or returned without credit being issued. CODS are not accepted.
- Any returns without an invoice will be refused. All products must be in the original shipping container, in new and unused condition, with all labels, instructions, your original invoice, etc.
Please follow these steps when returning merchandise:
- Include a note explaining how you want us to handle the return. For instance, do you want to exchange the item, issue you a refund, or does the product have a malfunction? Credit for shipping will not be issued on returns or exchanges.
- Let us know why you are returning the item. For example: wrong size or color, wrong item or damaged in transit. For items damaged in shipment, please contact us before returning the item(s). Be certain to save all packaging materials to help us expedite the shipping claim. Credit for shipping will not be issued on returns or exchanges.
- Specify the name and address to which we should send your refund or exchange.
- Please give us a daytime telephone, fax number or e-mail address in case we have questions regarding your order.
- Ship your return to us at the address listed above.
If you received your order and it is incorrect. Please contact our Customer Service Department for details on returning merchandise.
PRICE CHANGES: All prices are subject to change without notice.